Returns & Refunds Policy

  1. Custom Printed Products

    All of our products are printed to order and made specifically to your requirements.
    As a result, custom printed products are non-returnable and non-refundable.

    This includes, but is not limited to:

    • Flyers and leaflets
    • Business cards
    • Banners and posters
    • Signs and display materials
    • Any personalised or bespoke print jobs

    This policy is in line with the Consumer Contracts Regulations, which exclude customised goods from the standard right to cancel.

  2. Faulty, Damaged or Incorrect Items

    We take great care to ensure your order is produced correctly. However, if your order arrives faulty, damaged, or incorrect, please contact us so we can resolve the issue.

    To make a claim:

    • Notify us within 7 days of delivery
    • Provide your order number
    • Include clear photos showing the issue (and packaging if damaged)

    Once your claim has been reviewed, we will arrange a reprint or refund where appropriate.

  3. Claims Exclusions

    We cannot accept claims for:

    • Errors in artwork that was approved or supplied by the customer
    • Minor colour variations due to screen/display differences
    • Wear and tear after delivery

    Customers are responsible for checking artwork carefully before approval.

  1. Contact Us

    To report an issue or make a claim, please contact:
    Email: hello@northwichprinting.co.uk
    Website: https://northwichprinting.co.u...